Frequently Asked Questions
Pure, Effective, and Mindful Beauty
Are Tatcha products suitable for sensitive skin?
Yes, our formulas are developed with pure, kind-to-skin ingredients. We recommend starting with a patch test or consulting our ritual guide to find the specific collection—such as The Indigo Ritual—designed for sensitive or irritated skin.
What is the shelf life of Tatcha products?
Unopened products typically have a shelf life of three years. Once opened, we recommend using the product within 6 to 12 months for optimal efficacy, as indicated by the open-jar icon on the packaging.
Does Tatcha test on animals?
No, Tatcha is a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we ask others to test on our behalf.
What is your return policy for skincare rituals?
We want you to love your ritual. If you are not satisfied, we accept returns of both new and gently used products within 30 days of purchase for a full refund, excluding original shipping fees.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on Tatcha.com.
Do you offer international shipping?
Currently, Tatcha.com ships to the United States and select international territories. Please visit our shipping information page for a full list of supported countries and estimated delivery times.